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I ordered my wife a new wedding band set. Well I ordered the incorrect size and when I realized my mistake I ordered the correct size. I received both sets so I followed the return directions to a tee and jeulia already received my unopened untouched return and still have not returned my money yet? I have tried emailing the company and they can't even respond to that. I mean they are really unfair and ridiculous. I wouldn't purchase a dog collar from them let alone anything else..
Products used:
Wedding band set
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We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.