I ordered a test article with 4-star quality. What I got was a plagiarised piece of garbage. I tried refusing, I tried canceling, I tried contacting the seemingly non-existent support. A week later, they put the article back out for tender even though I said I wanted it canceled. I couldn't get anyone on the line and had to close the account to stop 'writers' from continuously trying to submit articles that were garbage. The system wouldn't let me stop the task. And no refund even though I NEVER ACCEPTED THE ARTICLE! Call me old fashioned, but I call that theft.