Jessica B.

I visited the store January 16th and purchased a contour changing table pad for $39.99. Over the last week, I have purchased over $1500 in baby items there for my daughter. She realized upon setting up the baby's room, that the changing pad was missing. I told her to just take the receipt to the store and explain that somehow they did not get it bagged with the other items. They said that they can't do anything about it. I am about to have her bag it all back up and we will go return it. Absolutely terrible service. They essentially told her that their inventory count matches so she must not be accurate. Then told her they only do inventory every 2 years. She's 9 months pregnant and due next week. I am so disappointed by how they treated her today. I will never shop there for my her again. Buyers beware

My daughter has had a very difficult year after coming out as gay. We ordered a rainbow cake from Goldbelly from Carlo's Bakery to celebrate her 15th birthday. I ordered the cake to arrive March 5th. We had a dinner scheduled for the 6th. I was concerned after tracking the order as I saw it was in Kentucky for over 24 hours. Customer service said there wasn't anything they could do. I contacted them when the order was a day late, they offered me $15 off my next $50 purchase. I contacted them again on the 7th after the cake arrived warm and 2 days late, this time they offered to reship but again didn't take responsibility. I am over it. I just want the refund at this point. We found another way to celebrate her.

I bought a beautiful dress in 2 sizes. I wasnt sure which size I would need. The dress was beautiful and I couldn't have been happier. HOWEVER, sending the dress back that I did not need has been an enormous pain. I sent the dress back In July 20th. It arrived back to them on July 22. I included everything they asked me to do. It's July 30th and I get automated responses or misinformation. I am about to just have my credit card handle it. So irritating, especially since I love the dress.