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I reserved a car the same day I had to pick it up because I needed a rental I prepaid for it and then quickly
I canceled it and because I didn't cancel within the 48 hours cancellation policy they're saying I cannot get my money back I told them I reserved the car for the same day I was going going to pick it up so I had no chance to cancel before the 48th hour policy not once did the website warn me that this money was not refundable not once did it tell me that if I cancel I will forfeit my money and now they're saying that I cannot get my $402.42 they told me that they don't accept debit cards that you would need a credit card yet I use my debit card and they charge me knowing that I can not use my debit card so I was never going to get the car in the first place because I used a debit card basically once they charge my money on my debit card I lost all that money because I was never going to get a car because I use the debit card in the first place. And plus it doesn't help when employee I talk to threw email was no help and rude! Basically telling me that's what I get. Oh well that's not his problem, be careful when going threw them. YOU HAVE BEEN WARN!
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HI Jesus, I'm terribly sorry you had a negative experience. We make every effort to make it abundantly clear when you book that reservations are nonrefundable within 48 hours of the scheduled pick-up time and that reservations must be canceled at least 48 hours prior to the pick-up time to be refunded. As we mentioned via email, this is shown in at least five separate places during the booking process; in addition, there's a checkbox that we require our users to check indicating they are aware of the booking and refund policies. This isn't an arbitrary decision we made but rather a policy of the suppliers we source our highly-discounted prepaid rates from, and we regretfully do not have any ability to overrule them and force them to approve an exception to their policies.
The travel industry (and especially the rental car industry) is known to have a lot of gotchas, and so we work very hard to be 100% transparent on our site and in all of our communications about cancellation policies as well as other rules/requirements/restrictions (such as debit card policies set by the rental car agencies) so our customers have every opportunity to be aware of these policies and potential issues.