Gerald M.

I am very disappointed in iFit Customer Service. After owning an individual membership for many years, on November 17,2023, I tried to renew my individual membership (which expires in early December) and inquired via the chat feature. The iFit representative indicated I could renew my individual membership for two years for $254. I indicated that was acceptable and inquired how I should proceed. The Representative then said "the best option is to wait until my actual membership expired", and "this offer will be available until February 2024". On December 4,2023 I called the toll free number to renew my membership for two years at the $254 rate as described on the chat (which I had printed off). The iFit Representative indicated the $254 offer was no longer available and the best they could do was $180 per year (a total of $360 for two years). I protested and emailed the iFit Representaive a copy of the November 17,2023 chat transcript indicating that iFit should stand behind thier original offer and allow me to renew my individual membership at the promised $254 rate for a two year subscription. After being placed on hold several times and finally speaking to the iFit Representative's Supervisor, the Supervisor indicated that the company changed their pricing policy effective November 30,2023 and the two year subscription for $254 was no longer available. Obviously, I immediately terminated my membership.
It is truly disappointing that iFit will not stand behind their WRITTEN word and honor their offer to renew my membership at the designated terms. It is inconceivable how a company can operate under such unscrupulous methods.