Jill J.’s Reviews of HobbyTron & more

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HobbyTron

Airsoft Guns

“No return policy”

1/29/17

I ordered a remote control car for my son for Christmas that was too advanced for him. It also didn't contain all the parts needed to operate (you have to buy them separately). Hobbytron would not return my order or even replace it with something appropriate for my son. My son was so disappointed on Christmas Day that he couldn't play with the car he got from Santa. Now we have to find a battery store that contains the batteries and charger for the car. They say they don't return items that have been opened but how do you know that the parts are parts you have to buy separately, until you open the car?

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Shina D. Over a year old

Jill,

We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry.

I would like to rectify this issue. Please contact me directly at reviews@hobbytron.com with your order number, name and email address so I can pull up your account I would like to work with you. I hope to hear from you soon.

Thank you for taking the time and effort to bring this issue to our attention.

Best,
Shina