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This company is the absolute worst. I ordered about 1400 sqft of insulation. I asked them about how long to ship. They said I should receive in about 10 days. After weeks with nothing, I contacted the shipping company. They said they never received product to ship. I contacted insulation 4 less they said they found order it would arrive next week. That was a month ago. I contacted the shipping company again and they again confirmed no order had arrived to them. This company took my money and just plain ripped me off. Save yourself and go with a reputable legit company. This operation is fly by night * scam company.
*Personal information redacted by admin
Tip for consumers:
Use another company or risk getting nothing and losing your money
Products used:
None they ripped me off entirely
Jim L.'s review of Insulation4Less earned 17 Very Helpful votes
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Empty.
Product did not arrive at address specified. Had to go pick up in personal vehicle. Shipper...
BUYER BEWARE! Would rate a 0 if possible. I am currently in a chargeback dispute against...
We didn’t know that he hadn’t received his order until we saw his scathing reviews.
Rather than notify us that he didn't receive the insulation, Mr. James Lemmi chose instead to name call, exaggerate and lie on this and other review sites.
We emailed Mr. Lemmi the below evidence that the shipper dropped the ball and we were unaware that he didn’t receive his insulation. We and ask Mr. Lemmi to modify his reviews and complaints to reflect the truth of the matter. Rather than remove the hyperbole, exaggerations and claims of scam, he instead replied: “I don’t care…”
Below is proof that:
We offered him a choice of a full refund or an extra insulation roll added to his order.
The carrier dropped the ball on getting his shipment to him after telling us that they would.
A.
On Tue, Nov 23,2021 at 10:41 PM <customerservice@insulation4less.com> wrote:
Good evening,
We can…
Refund your card in full or
Ship your order and include an EXTRA Roll FREE of Charge.
B.
From: Freight Ops-Freight Desk-DAL2 * <scfreight@wwex.com>
Date: Tuesday, November 23,2021 at 10:13 AM
To: customerservice@Insulation4Less.com
Subject: Re: <EXT> Shipment lost? BOL 163365224 - Order V0055112
Good morning Kathy,
I've finally gotten an update from Estes on this. Unfortunately they are advising this shipment was not located as they originally reported and this is still missing. At this point it would be best to file a claim on this. I do apologize. Do you have the information on how to file a claim?
Thank you,
JENA’ CLARK
» FREIGHT OPERATIONS SPECIALIST II
WORLDWIDE EXPRESS
2323 Victory Ave., Suite 1600, Dallas, TX 75219
OFFICE 833-7WE-SHIP FAX 214-393-6322
Tell us how we're doing!
C.
From: customerservice@Insulation4Less.com
Date: Thursday, October 28,2021 at 12:22 PM
To: Next Concept -Pgh <nextconceptpgh@gmail.com>
Subject: Re: Your Insulation4less.com Order# V0055112
Your order has been found and is on its way to you. You should receive it next week.
Have a great day,
From: customerservice@Insulation4Less.com
Date: Thursday, October 28,2021 at 9:01 AM
To: Next Concept -Pgh <nextconceptpgh@gmail.com>
Subject: Re: Your Insulation4less.com Order# V0055112
Good morning,
We have requested an update for your order this morning. We will get back to you as soon as we hear back from them.
On Tue, Oct 26,2021 at 1:15 PM Kathy Barber <customerservice@insulation4less.com> wrote:
Good morning,
We contacted our shipping broker to check on your order. We will get back to you after hearing back from them.