joan p.

I am an 82-year-young stroke survivor, paralyzed on my left side. I ordered the 1800wheelchair FEATHERWEIGHT. The wheelchair I received had faulty brakes, so tight I could not use them even with my strong right hand. I received no instruction manual. When I called their customer support they suggested loosening screws, which did nothing. I said the brakes were faulty, they stated they can be very tight on these chairs. The tight brake information is not on their website. The person answering the phone was very brisk and dismissive as their day on the east coast was ending. I cannot use a wheelchair without brakes I can use. The return information stated I was responsible for the shipping fee. The FedEX shipping cost me $166.92. Joan