joe p.

My son spent his birthday money on an airsoft gun at Hobbytron.com-$175.00. The gun was broken when it arrived. They claim to have a 30 day return policy. I emailed them their required return authorization form after about a week. I didn't hear from them so I tried calling and was routed to a message center. They never returned my call. I used their customer service email and got nowhere with that. I filled out another return authorization form and still nothing. This is the worst online shopping experience I have ever had by far. It seems Hobbytron is great at taking your or your children's money, but if there is a problem with your purchased item, they give you the run around or flat out ignore you. Save yourself a load of frustration and shop elsewhere.