julie m.

Airbnb does not vet their properties / owners. We cancelled a reservation after discovering that the last 8/10 of a mile drive to the listing was less than safe. We felt we could not stay there without risking our lives going back and forth to our commitments. There was absolutely nothing in the listing to indicate that the "gated comunity with 24 hour security for parking" was also a community with a very narrow one line road with steep hill, blind turns and no lighting or turn-arounds. We almost flipped our car due to a very tight turn. Thankfully we were traveling at a rate of less that 10 mph. Air bnb did nothing for us except quote the cancellation policy and advise that the owner refused to refund.

Apparantly we are not the only ones with this experience. BBB website had many similar complaints - more than I could count - and I only went back to 3/14/2024.