Kara B.

I purchased tickets to see Morgan Wallen on June 4,2022 back in November of 2021. I just received an email yesterday informing me I will be getting a refund for my tickets. I spent hours on the phone speaking with several different people saying they are unable to replace my tickets. However, there are tickets for sale but they cost 500 dollars a piece now because the show is only 2 weeks away. I paid less than that for 4 tickets in November. When I asked them to make things right they said that they get these tickets from a vendor so they are unable to do anything to fix this, and they don't take situations like this lightly and that the vendor will be fined. That does not help me in any way. When I asked why they could not purchase new tickets for me and make up the difference of the cost they said that they would be taking a loss. Well now I am, because I can't afford tickets that now cost 500 a piece. There is absolutely no reason as to why I did not receive my tickets and I feel that BigStub should have made sure I got replacement tickets no matter how much they cost now. It is extremely unprofessional and I will NEVER purchase tickets with this company again!