Kathy P.

Purchased a wheelchair for my husband following back surgery. By the time it was shipped we realized he would not need it. When it arrived, I opened the box to make sure what I ordered was in the box, then called to get a return authorization. I sent it back promptly using their instructions. UPS tracking shows it was returned 3 weeks ago. I have called twice about seeing the credit on my payment method. Both times their response has been, "it is being inspected" and you should see a credit withina couple days. No credit has been issued. I already have to pay a 15% re-stocking fee and the purchase price was over $500. Poor customer service. L