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Kelly P.

Contributor Level

Total Points
81

1 Review by Kelly

  • JJ's House

3/22/22
Verified purchase

Update: The company refunded/canceled my orders and offered several solutions for the dress that came. It was a hassle to get to this point but we did. I love the dress, except the fraying which can happen. Outside of the fraying, the dress is beautiful and made well with quality fabrics.

I canceled two dress while in processing and they were NOT custom! One of three dresses came and it was huge. In a size 0. The dress embroidery is frayed on several places on front and back. You can see the unraveling. I contacted them immediatly and was told that I wasn't allowed to cancel and offered 40% back plus shipping on a dress thats NOT customized and NOT shipped! Scam Site! Never heard about the damaged dress! Then they close your case immediately so you don't have a chance to respond. This company is terrible and a rip off!

Tip for consumers:
Make sure to measure. Dont buy more than one at a time. Canceling orders is a hassle.

Products used:
They are forcing me to keep all the even though 2 are still in processing.... for non customized items
Update: they canceled and are refunding me for the 2 orders that haven't shipped.

Value
Quality
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JJ's House R. – JJ's House Rep

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

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