Kirby K.

On a MacAir, I have been getting system pop up messages about virus infection and I should follow a link to buy: Norton, or MacaFee (it changes back and forth). I worked with Apple support and they reccomeded Malewarebytes. I downloaded the free version and it detected a problem, but the free version did not stop the problem so I upgraded to premium. This version can't find the problem identified by the free version so I still have the issue. Reach out to support via chat, they send me an email with a code that I have to enter back into the chat, the chat tells me to wait for another email, WTF? Ping pong back and forth until I get tired of this. Request a refund and the request a bunch of information that they already have since in I am signed in. At the end of this interchange, I do not get any confirmation message just the same three icons I started with: "contact support" "return to main menu" "ask something else"
Also since I paid via Apple Pay with a unique account number for every transaciton, I will not be surprised if my refund request gets rejected as I have no idea what account number Apple sent to Malwaerbytes.
This was a frustrating waste of my time, I can only hope that I do not need to invest more time to get that charge scrubbed.