Lia P.

I purchased multiple products for my daughter's Labor & Delivery hospital take-alongs. With the order I received a free gift of household cleaner which was so poorly packaged it leaked, box was soaked and all items in the order were soaked as well, including newborn needs. Customer service asked me to return the soaked products however as they were dripping wet, return shippers refused the items, its common sense that you cannot ship a thoroughly soaked package of diapers, lets get real. Customer service offered only a $6.00 credit for the value of the free gift that leaked. The remainder of this $70 order was a loss to me. When by honest to write a review, I did as asked, within the guidelines stating the above and I received the following message:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"