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Lisa B.

Contributor Level

Total Points
127

1 Review by Lisa

  • Airbnb

4/21/15

Terrible! I submitted request for booking, they charged my card for entire stay over 90 days before the reservation. Owner contacted me via text for discussion about appropriateness of the rental. I quickly determined it was not going to work then during discussion I get an email saying rental confirmed. I send another text saying NO, I just cancelled. Then I immediately get a receipt that my card was charged. They claim they can only refund 50% on a reservation that should never have been made! Their final decision was to charge me $50 for the inconvenience of a reservation cancelled within 5 minutes that never should have been made in the first place. Forget poor business practices, this company lacks common decency!

Tip for consumers:
Do not use this service is there is any remote chance you might change your mind.

Service
Value
Shipping
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Quality

Lisa Has Earned 7 Votes

Lisa B.'s review of Airbnb earned 7 Very Helpful votes

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