Lisa G.

I purchased a "recreation" of a painting titled "Kiss of Passion." I loved the image on the Afremov website, but when I received the recreation, it was very different from the image on the website. Recreations are painted by Afremov's students, and while the subject of the painting is the same, the colors and brush strokes can be very different from what you think you're getting.

I told them I wasn't happy, and we discussed several options. They were patient and answered all my questions (and some of my questions were pretty ridiculous). Finally, I asked if I could use the Lifetime Exchange program to exchange my recreation for an exact print of the original painting. I emphasized that I loved the colors and brush strokes and I wanted an exact copy even if it was a print and not a painting.

They let me make the exchange and I just received the print. IT IS EXTRAORDINARY! I expected a high-resolution poster or photograph. But their print process somehow prints with paint and gives the canvas a three-dimensional look. The print is so detailed and textured that you can't tell it's just a print unless you look very closely at the canvas and actually touch it.

In the attached photo, the recreation I received is on the left and my new print is on the right. (The lighting is different because these photos were taken almost a year apart, but you get the idea.) While the recreation is a nice painting (and it is an original oil painting), the difference in colors and brush strokes between the recreation and the original are obvious.

If you want an original painting, the recreations are great. Just don't expect your painting to be identical to the image on the website. But if you want the identical image to what you see online, BUY A PRINT! I've been staring at my print for three days and still can't believe how gorgeous it is. They even stretched it onto a frame even though I didn't request that!

The Afremov customer service is fantastic and they will bend over backwards to make you happy. I must've emailed back and forth with them more than 20 times over the past year, and COVID delayed things every step of the way. But in the end, they wanted me to be happy, and I AM SO HAPPY WITH MY PRINT.

THANK YOU to everyone at Afremov for doing whatever it took to make me a satisfied customer. The only way I could be happier is if I could afford to buy the original painting!: D

~Lisa Gardner
New York City