Lora W.

… and then it took three tries to get the PayPal purchase to get acknowledged… just took me back to the checkout page, which was grayed out and had the spinning circle running.

I have been purchasing Lush products for over 10 years. There are a number of their products that I have just loved (bath bombs and bubble bars, facial scrubs solid shampoos), but all but one of my favorite bath bombs and bubble bars have been discontinued, some after just a short period of time! VERY frustrating. Some of the products, like the shower gels are VERY expensive and you need to pay close attention to the size of what you are getting. Fortunately, the still make the Ocean Salt facial scrub and all three of the solid shampoos that I like. Unfortunately, only one of my favorite bath bombs still exists.

I was pleased with my first purchase from them, but didn't like the second ring I bought. It took me 3 weeks to get the ring, then took a MONTH to get an email response from them about returning it (no matter what time of day you call, you will NEVER get anyone on the phone). Then, because it was past the 30 day return period, they didn't want to let me return it! After MANY emails, they finally agreed to let me send it back. I sent it back, but 9 MONTHS later, I STILL don't have a refund. I put in a dispute with my credit card company, but they denied the dispute and re-charged my card. Now these people deny that they recharged my card even though I have proof from the bank that they did. BEWARE this company!