Selena A.

I've been a member of Boxycharm since 2016 and wasn't surprised when they partnered or merged with Ipsy. After the Ipsy price hike and less for more shift such as small sized one-off come and go brands I canceled and stuck with the monthly full size Boxycharm. I began to notice things changing about 6 months ago. First, they started letting us choose 3 items (which I love!) but they began sending things I didn't choose. Often. Just weird. I complained about it but nothing happened, nothing changed. So I made a public review of the wrong product they sent hoping someone, anyone, would make the selections we choose be the ones that actually come. Well, I'm guessing someone saw it because this month I did not receive my email to build my box. I logged in to check because it's time to pick the selections and it showed my card payment had declined. No email, no alert, no nothing. So I "updated" my payment method (which hadn't changed) and yet it went through so I'm assuming Ipsy saw my review, got pissed and messed with my account? Because my card hasn't changed, it was as though they just declined the payment. I re-entered the payment and it went through just fine. If that really happened, that's sociopath stuff. I was just trying to get some help to get the products I had selected and my account gets messed with? Really?