They hire morons. I tried to update my expiration date on my credit card it's an Amazon card the work flow say to click on expiration date select date and voila but it doesn't work. So I got on the phone with miss India who had no clue after trying everything I decided to delete the card and put in the new card and To my amazement it updates the card so they need to remove the workflow that doesn't work so customers are not confused it's apparently a bug. The other times I've called to complain on a problem like the damaged dog bed I got,you can't ever speak to some who doesn't read off a sheet of paper total idiots not sure I want to continue my relationship with this company it's going downhill like their stock.