Melissa C.

I needed a vet to answer a question about my sick cat. They claim 24/7 help and answers within minutes. The chat initially tells you there's a refundable fee to join, mine was $5. I figured it was a trial. I consented to the $5 and posted my question. I waited 3 hours and never got connected to a vet, so I canceled at that time. I got confirmation of the cancellation (for future charges) and then after 12 + hours and canceling, I finally get a lame response saying to ask my vet, a typical auto response that I saw on other replies. My vet was not open at 8pm when I needed help and all I wanted to know was if there was an OTC medicine that would be safe to give my cat for pain. I ended up finding my answer on Google that night and got pain meds from my vet that morning when they opened. As for the time before they opened, I was able to give him a small amount of baby aspirin. So much for the advertised 24/7 help.

Bought jeans and they ripped in the seat within a year. I live in College Station, TX don't and have a Hollister within 100+ miles of me and the inventory was very limited here so I bought scarves and picked them up while on vacation. I opened them when we returned home and the men's was scratchy and the women's had little balls all over that looked like it was washed wrong. I had to call twice to attempt to return them as I didn't get the return label emailed as expected. The CS could be better if they improved upon their listing skills as each time I had to repeat myself as to why I couldn't return to a store. The 2nd call was when I was first told about a $7 shipping fee policy that would be deducted from my return. I will not shop here again and will stick with stores that have a good return policy and great customer service.

Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. There is no place on the website that says you have a time limit, but you do. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole transaction has to be redone. In my case, the link had not expired (even it it had, this info should be posted on their website), I just thought that since I had already paid for the tickets, I thought they were mine and I could just print them when I was ready. I didn't know I had to accept a transfer and download an app and jump through hoops. It cost me $120.00 more to have to go in and buy more tickets. I have spent over 2 hours of my time on the phone and gotten 3 different stories of what can and can not be done to remedy the situation. I was given a full refund, but that does not compensate for the extra $ I had to spend. Their website says to buy with confidence or get 120% refund, but thats only if the event cancels. If the selller cancels, the buyer is just out of luck. They will tell you there are no comparable tickets available. There are tickets available, they are just more expensive now that the concert is getting closer. So, what they really mean is there is nothing that is the same price or less than what you paid for the same seats and they do not want to incur the extra cost. I was hung up on twice, including while talking to a supervisor. I was not yelling, I was calm and persistant and asked questions, including if she was familiar with the seating chart and where seats would be in a given row for a possible comparable floor section since I was being told there was nothing comparable. I was speaking to the supervisir at this time and got hung up after asking that last question about the comparable seats. I will being calling their coorperate number tomorrow during business hours. Also, even though I accepted the new tickets that I purchased, I still get emails every few hours, every day telling me to accept them if I have not already done so. I was able to confirm that the QR code I have in the AXS app means I do really have tickets and the emails are just reminders as they are a just a 3rd party and have no clue as to when you accept the tickets that were transferred to you. They say they are with you from your purchase "to your seat", that couldn't be farther from the truth.