Melissa P.

I currently have the S15i cycle bike and about 1 month ago my ifit program stopped working everytime I logged in it would say there was a problem logging you in so I reached out to customer support, I should mention that I contacted IFIT 7 times and have spent countless hours trying to troubleshoot this issue numerous times noone was able to resolve my issues their answer was our programmer is working on it call back in 24 hours, we'll that was just a scam to get me off the phone because they didn't know what to do. The final time I called I had asked to speak with a manager I got about 5 minutes into the call before the phone hung up and the supervisor didn't even call me back or send an email. I'm appalled at the way this is being handled i have a bike that I purchased and a membership that I can't even use and these people could careless about solving my issue.