Meredith F.

I have used JustFab with great results and figured since ShoeDazzle is along the same premise, I would have the same experience. Wrong. I ordered shoes at 5 a.m. on Monday, and after not getting a shipping notice by Tuesday night, I contacted customer service. I was told there is a 2-3 "processing time" for orders. This was surprising to me because at no point during my shopping experience was I notified of this. I asked when I could expect them to ship and was told "after the 2-3 day processing time, they will take 4-7 days to arrive." Because I had ordered from JustFab before (and always received my order in about 3 days), this was pretty irritating. I wanted these for Saturday and would NOT have ordered them had I known about their "processing time." I contacted them again yesterday because I still hadn't gotten a shipping notification and yesterday was Day 3 of processing - I was told they still hadn't shipped and there was nothing I could do, beyond canceling the order. I asked if I could expedite the shipping so they would arrive before/on Saturday - the CSR told me I would have to cancel the current order and place a NEW order to do that. However, I would then enter ANOTHER 2-3 days of processing before they would even ship. Bottom line - today is Day 4 of processing and they still have not shipped. If you order from this site expecting your shoes by a certain date, you're running a huge risk. Unfortunately I can't review the quality of the shoes because I have no idea when I'm going to receive them. **Also - if you ask to speak to a manager, you will be told that "managers have the same level of access to your account that the CSR does, so there is nothing more the manager can do." Not a good sign, in my opinion. Anywhere I've ever had to speak to a manager (which has been few and far between, but sometimes I speak to them in order to compliment a CSR) they have immediately put the manager on the phone. It's just good customer service and shows that they actually give a crap.