M C.

I had a minor accident. I pretty sure the other party hit me. I could be wrong, but they were in my blind spot. They got a minor scrape and the car I was in was dented. You can't actually call Getaround, which made it a nightmare. They will call you sort of if you put in a claim right there. I uploaded pics and info. It them several days, each time I tried to ask a question get some information they had to open a new incident report, and this was all through email, because chat didn't work, and as I said no phone. Finally managed to get someone to listen through chat. But before a claims adjuster even spoke to me or did anything,they billed my card over 900. I get the basic insurance might not cover anything, but they should wait until after I get the paper work until claims has looked at the cars and decided fault. I can look at things, etc. I didn't authorize them to do that.