Michael D.

Their website is not set up well to educate first time customers. In order to be informed about all their policies (at least the ones that are disclosed) you pretty much have to scan page by page and even then you still won't know everything you need before making a purchase. You must set up a payment before placing a bid rather than simply before paying for merchandise. The vaguely referenced combined shipping is not likely to happen. You have to call and speak to a representative. The odds of that happening without waiting forever or just being told that someone will have to call you back are slim to none. Given that they start charging late fees for nonpayment before customers are likely to straighten out a combined shipping plan, it could be construed as misleading, not financially advantageous at best. I think how customers fare with the merchandise itself really depends on the seller. Thoroughly reading the ratings is a smart move to get an idea of other buyer experiences. The same applies to the listings. If you only read the title there's a good chance you will get burned. They finally stopped allowing Amazon returns to be listed as new, but there are a lot of listings that are not manifested and/or vaguely worded. As with the entire industry there are problems with lot conditions (I doubt there is a single wholesaler willing to sell smaller lots that doesn't mingle damages and returns with new merchandise), inflated manifests, and the occasional full on con. Not the worst company out there, but hardly the best. Personally, I don't feel that there is a lot of hands on management, at least not in a timely manner, the same for communication, and they are not very forthcoming about policies and procedures. I closed my account (they wouldn't delete all my information upon request) after two purchases. I feel that there are better options.