Mike F.

First time using this company after using both 3 day blinds and Blinds.com after a referral from a client. Ordering online was straight forward and product was delivered (later than usual but given Covid understandable). The reason for the 1 star is the customer service AFTERWARDS. Had an issue with one of the blinds over a month ago and still not resolve. You cannot speak to an individual, if you call you get a voicemail that recognizes your phone number which states they will call back but never do. I have sent numerous emails requesting one of the blinds be re-made under their "protection policy" (to which I paid for the extended coverage) and still have not received an response. Not a good first impression to say the least. Extremely disappointed, especially with a decent order size (over $500) as well as potential for many additional orders in the future if there was any indication of this company standing behind their products.