Maria K.

Removing my app for this company. I purchased their insurance separately to be safe for my trip for another month after. They advertised it as whatever reason you cancel the trip including emergency. So it happened that I had an emergency and couldn't use the accommodation. Airbnb told me that the insurance only covers for 8 days after I purchased it. Yes they said it is under the condition but who does insurance expiration before you actually use for the day of the trip? They just said the insurance expired. Disgusting! Does not protect its customers! No more Airbnb for us!