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I ordered a pair of trainers on Sunday 31st of January. They advise that it takes 5 days to process the order. I keep checking and nothing happened. The following week I emailed their customer service asking where my order is at. I get told it's a national holiday and they won't be back until the 15th February. I'm baffled as I thought the site was American but surprise, the warehouse is in China! Nothing on their website to suggest they were on holiday for over a week. I get an email to say she will make sure my order is processed when they get back on the 15th.
18th rolls around and still no progress. I emailed asking what's the hold up this time. I get an email response back 3 days later (today 21st) saying that's she's checked and it's not been the 5 days to process.
ARE YOU KIDDING ME?!?!?! YOU'VE HAD MY ORDER FOR 21 DAYS NOW, I CALCULATED 2 OF THOSE WEEKS THEY'VE BEEN AT WORK!
Completely unsatisfactory customer service and appalling timescales. Do not order from this abysmal company. It's not worth the time or hassle.
Nicki A.'s review of Tidestore earned 7 Very Helpful votes
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Dear Nicki,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. So sorry for the delay due to our Spring Festival Holiday. Could you please let me know your order number so that I could be able to check for you? Thanks a lot. If you have any other questions, please feel free to let me know at service@tidestore.com or reviews@tidestore.com.
Have a nice day.
Tidestore Team