Nicole S.’s Reviews of Goldbelly & more

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“Won't stand behind their products- customer service and product poor”

3/25/20

Ordered $114.00 worth of bagels, cream cheese and lox from Ess-a- bagel of NY through Goldbely.com. Package was delivered but the cream cheese container was opened and it looked like someone had helped themselves. The recipient of my order was grossed out and did not eat the rest. I contacted Goldbelly and they told me that they researched it with Ess-a-bagel. They said that the machine that puts the cream cheese in the container makes the cream cheese just look that way.? Lol. Even if this was the case - why do they think that's acceptable?

I asked for a refund and/or possibly another order from another bagel place. The eaten cream cheese put a appetite damper on the rest of the order. (yuck)

They said they would credit me for the cream cheese. I did not accept. I will not waste hours trying to bully them into making the right decision. I essentially just threw $114.00 out the window and was embarrassed in front of my friend (the recipient).

Sadly, I am not surprised at Goldbelly /Ess-a-bagel decision. Like many companies, they've decided that its more important to keep money in the short term rather than create long term relationships with their customers. Because of their decision I will not be ordering from them again, nor will I recommend them to anyone in the future.

The decision they made reflects the same attitude that brings down service- oriented businesses everyday.
At this rate, it will only a matter of time before they go under.

The cream cheese that we received. Goldbelly and Ess- a- bagel said that this was made by the machine they used to put the cream cheese in the tub. (Goldbelly customer service reviewed this photo.) product 0

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Thank you

Shannon W. – Goldbelly Rep Over a year old

Nicole,

Thanks so much for your order, and we appreciate you getting in touch to share some feedback. I’m very sorry that you were dissatisfied with your interaction with us - this certainly isn’t how we want our customers to feel. Our team has worked thoroughly on this issue with you, but I'm sorry you still feel your issue was unresolved.

Ess-A-Bagel has large batches of cream cheese that they place in these containers for shipment. I can assure you that the cream cheese has not been eaten out of. The tool that they use to put the cream cheese into these containers is a large knifelike tool, which would make this type of groove in the container. My sincerest apologies for the confusion here! We very carefully consider the appropriate resolution for each customer as a team, and hope you'll give us a try again.