Nikki H.

Subject: Unacceptable Service Experience - Failure to Honor Delivery Commitment

Dear Canadian Tire Customer Service,

I am writing to express my extreme displeasure with the recent delivery service provided by Canadian Tire and your chosen carrier. My order, with the commitment to deliver on Feb 27, 28, 29, and March 1, has been a complete failure, leading to a level of frustration that I find utterly unacceptable.

Despite my diligence in waiting at home during the prescribed time slots indicated, the delivery has not taken place on any of the specified days. To exacerbate matters, when I called and spoke with a representative, I was provided with the driver's number, only to be met with voicemail and zero response.

This level of service is not only disappointing but also reflects a severe lack of commitment to your customers. I have invested time and energy into ensuring someone is available to receive the delivery as per the advised schedule, and the result has been nothing short of ridiculous.

Given this experience, I want to inform you that I have every intention of returning the items for a full refund. It is evident that the service I expected has not been provided, and I am inclined to take my business to a competitor who values and respects its customers' time and commitments.

I urge you to investigate and rectify this situation promptly to avoid further damage to Canadian Tire's reputation. Customers deserve transparency, reliability, and respect for their time, which unfortunately, has been sorely lacking in this instance.

Sincerely,
Nikki