Alexandru O.

I am completely and utterly shocked at the way Wayfair does "business".if you can even call it that.

We ordered the Tondreau 6 piece couch for a total of $2100 on November 20,2023. On the site, there was NO mention of back order for the item, or that the item was out of stock. After the purchase, they stated the couch could be delivered on Dec 11,2023. That was absolutely perfect as we ended up selling our couch a few days later. We have family coming for the holidays and we were excited for the new couch.

In the days leading up to it, my wife reached out to their customer service as the couch still said it was not shipped. After talking to multiple customer service agents, no one knew anything, nor had an update and they stated it would be coming on Dec 11, as per their website. After a few more tries, we finally reached someone that said that the couch WAS ON BACKORDER and would be coming sometime around the middle to the end of January. When asked how come it never said it was back ordered or if there was something else that we could do, they simply stated "well you didn't cancel it so you still want it and there's nothing we can do". My apologies actually, they did offer a 10% discount for our next purchase. At this point I'd rather build a couch myself from scrap items I find in the city than go through wayfair again.

Not a care in the world for customers nor customer service. Their fix is a 10% discount and a see you later. After reading other reviews, I genuinely don't know how they're still in business as most people are unhappy with their orders or in dealing with them.

First time I've ever written a review but this is ridiculous.