Paula C.

Vinted is running some kind of split test. Some users can make lower offers, and others can't. I'm a regular user and buyers can get over 40% off the items I sell but I can only get up to 20% off as a buyer. I approached vinted customer service, and they told me that it's a bug and it's being investigated. I politely asked more questions about when it will be fixed and got a lot of rude responses from customer service before finally getting in touch with someone who apologised and said that they cannot discuss the internal processes, but be assured that this is NOT a bug. I can't get access to higher discounts but they can't disclose why. Dishonest and unfair.

This company is dishonest, unreliable and unapologetic. They lie and say an order will arrive, or has arrived and you have to keep going back to the live chat for days on end to get a refund. They say you can have a refund 'tomorrow', then on 'this day', then another later day. Thieves, scam. Avoid.

This company has no covid-19 policy and isn't offering any support or funding to help customers who have had their bookings cancelled by hotels. The company is interested only in keeping hold of the money they have made, whereas other like-for-like services are making available funds to issue both hotels and customers a refund. I can honestly say that once we are able to travel again, this company will not exist to me. I would rather never travel again than give booking.com one more penny. I am sure many other customers feel like this and wonder how this company will survive after treating its customers so poorly.