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I ordered an iPad for my son for Christmas. The text messages I received informing of the delivery did not accept my postcode. Something was off. Then I received an email on the day that my parcel was on its way, then it showed as delivered. I was at home and no one rang the bell. It was supposed to be hand delivered with signature. I never received it. I wrote to Rakuten and they ask me to file a complaint with the police that my parcel was stolen! I will use Rakuten again, they use dishonest transport companies to save on cost. The iPad was stolen by a company called Okeyparcel - never use them!
Tip for consumers:
Rakuten can NOT be trusted
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I am new to Rakuten and have tried to use it as much as possible to build up a cash-back balance....
