Polly H.

Customer service takes 3-5 business days to respond to email, which is bad practice even if you are a decent business. My first box contained very mediocre wine, delivered over 2 weeks late with no communication as to when it would arrive and no notice other than an email when it finally arrived. (Who leaves a big box marked WINE on a porch clearly visible from the street in a crime-infested city in the middle of a pandemic?)
Still waiting on my 2nd box for which I paid over a $100. It's over 10 days late and I have been waiting for a response from customer service for over 5 days now. I cancelled my subscription, of course.

The persistent belittling and bullying between neighbors is unacceptable and counter-productive. What's the point?

If the leads claim to uphold guidelines to promote decency and respect, they should uphold those guidelines.

People, please don't post anything on this site unless you are willing to be attacked by your fellow community members in a very public forum.