ravi r.

Using skiplagged.com to search for flights, I selected JustFly as my ticketing agency and paid for our international travel at a good price. I was shocked to realize that after 5 hours of waiting, JustFly displayed my ticket status as "Processing". Called JustFly. Wait time was announced as 2-3 minutes, but I waited for 17 minutes. That's Ok. Then the customer agent Dalia told me that since the ticket price is at the lowest, the system will take up to 4 days to complete my request. I told her that this is ridiculous, that all the ticket online purchases I've been making for the past 30 years are processed to completion almost immediately. I also told her that after purchasing, I realized that Etihad is providing the tickets at the same low price, so there is no special price on this ticket through them. She then said she'll process my tickets "manually" (?) and within minutes, I received a confirmation email from Etihad. I'm glad I called JustFly and Dalia processed my tickets immediately, but this is NOT good. It really scared the hell out of me after I read through terrible reviews about JustFly's legitimacy. I advised her to work with her management to resolve this serious issue asap. A horror process but a Happy Ending. I double-checked on Etihad website and our tickets are indeed confirmed.