R E.

The item I bought got lost and Vinted refused to help in any way. They even marked the item as received, despite me saying that I didn't have it, so that I have no way of getting a refund. Dpd have even confirmed that they lost it! I've read a huge number of reviews from people who have received the same treatment when an item has gone missing - Vinted can't do anything because of their 'procedures'. I used to be a big fan but not anymore - I've lost a lot of money.

I sold a pair of Gucci shoes (for which I have the receipt in my possession) and they were deemed fakes. To get the shoes back, I was asked to pay £15 to an account and send a screenshot with proof of payment, which I did. Vestiaire came back to me and said that my proof payment was not enough and I would need more detailed evidence which I could get from my bank. Santander said that this wasn't possible and that Vestiaire should be able to confirm my payment from their end. Vestiaire came back to me and said that were unable to do this. As it stands, they have my £250 shoes and have also an additional £15 payment for returns postage which I understand I cannot get back. Highly frustrating and ridiculous procedure. I wouldn't recommend selling expensive items at the risk of Vestiaire not authenticating them and holding on to them.