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I ordered a white bag from ioffer through their seller applelife568 on Nov 23. Ioffer's system said that the seller sent the item on Nov 25, and that delivery would be between Dec 9 and Dec 30. It is now Feb 11 and I still have not received the bag. I sent messages to the seller, but never heard back from them. I also contacted ioffer more than a week ago, but aside from the automatic response saying somebody would contact me in 3 days, I have not heard back from them. All I want now is my money back.
I escalated my issue with DHgate & got an email right away from Pepper saying that he had sorted out my issue. That was very efficient of him, so I'm now giving DHgate a top rating of 5. But I still would not tecommend the merchant dongguan_wholesale because I can't trust them to send customers the exact items as per photos on their ads. And that particular item that I bougjt should be taken off the website to prevent having unhappy customers.
I ordered a size bigger than my normal shoe size as per advice on the web. But the shoes I received were bigger. They probably gave the advice because of the movable flaps on the back of the shoes which make it so difficult to put on the shoes. I explained that to New Chic and they understood and gave me a refund. They also were not able to respond to my email right away because of the holidays. Anyway, I'm quite happy with the outcome and would recommend them to other people. Just be very careful with the size before ordering anything. It's not a good feeling to be complaining later on.
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Dear Reinita,
Sorry for your inconvenience.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
For the email, we usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.