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We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!
Tip for consumers:
Don't be persuaded by their promises of guarantees or customer service. If the product they sell you is flawed they not be helpful.
Products used:
Can't use the shutters as doing so would inhibit the function of my (very standard) tilt-out windwows.
R M.'s review of Blindster earned 3 Very Helpful votes
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Empty.
A small plastic part broke off. Maybe worth $2.00 Factory solution was buy a whole new blind. Now...
