This is my second review here. I live in Australia. I have a friend in northern Russia who was feeling sad. So, I chose to send her a gift to pick her spirits up. I used Pickup Flowers for a second time and there was absolutely no problem. I used the support chat at the website for assistance in the process, and they we great. Flowers and a teddy bear were delivered surprisingly quickly, less than a day. She was so happy with the surprise when she came home from work. Pickup Flowers have proved totally reliable to me, twice. (Apologies for not sharing a photo so as to respect my friend's privacy).