I sold a brand new pair of shoes. Buyer asked for a refund, claiming that she didn't wear them, that they were too small. I allowed the refund if shoes were not worn and still new. She sent them back worn, scratched and completely damaged. I immediately notified Depop (with photos of the damaged shoes) and got no response. I've sent them multiple emails. The buyer got a refund. I am here to warn you, this app is crap!