I applied for a visa which was said to be processed in less than 5 working days. After one full week without any response from them, I decided to enquire. After my inquiry I was told a specialist will start working on the application. I waited another week and never received any feedback. I enquired again only to be told that my nationality is not on the list of countries that can apply for visa while on their site they never indicated it and they made it possible for any nationality to apply. They then had to deduct about 15euro (which is almost equivalent to what one pays directly to the embassy) before refunding.