She L.

I was just disconnected while waiting to talk to a supervisor in order to TRY and get the $90 they are keeping for LATE FEES because I didn't know their return policy had been cut to 45 days. I've been shopping with them since 2011 and it had always been 90 days. That changed occurred February 2018, my purchase was in March, and my return arrived after 45 so they are keeping $90 for LATE FEES! Fees I actually never knew existed because I always returned items before 90 days.

One thing making this VERY PROBLEMATIC is because those 45 days begin not upon the delivery date, but on their ship date. The second PROBLEMATIC issue is, when do they consider the item received? When the box is received at warehouse or when item is re-shelf ready?
My goal is to get a one time waiver for those fees from a supervisor since the policy change is recent. The customer service rep. Although helpful, basically told me I would be wasting my time because Hautelook had not waived any fees for their customers. Guess I'll find out soon.