It is extremely frustrating when you are trying to speak to live chat as that's the only option you have and the representatives English are so poor that you end up wasting time going back and forth and ending up solving nothing. They either leave you hanging or cut off the chat when they do not have answers to your questions. Emails are not being answered products are shipped on time if it's in stock if not it takes a very long time with no communication very bad service for USA customers yet you must pay up front for your order.