This company has completely sketchy and non transparent business practices, I have just spent 2 days trying to get a coupon honored at my local Walgreens (despite the epic misdirection from Good Rx trying to assert this is a problem with matching the coupon to the pharmacy to the 'exact prescription') when i managed to speak to the Walgreens manager they proceeded to tell me this is a constant problem with Good Rx, they have misleading coupons which absolutely do not need to be honored by the pharmacy and they use any number of litigious and small print carve outs. I am disgusted. Having paid $49 for a prescription itself (and then being told they could only prescribe a 20g not a 90g as requested - clearly to force repeat visits and $49 payments) I now cannot even get the coupon honored. And don't bother trying to get anyone on the phone to complain about the service, they carefully construct their site and contact options to only have IM chat windows (with no live service) and likely these bots just repeat endless cycle of 'check your coupon'. Its infuriating and appalling. AVOID these people.
Hello Sue, we apologize for your negative GoodRx experience. We'd be happy to provide you with assistance while you're at the pharmacy, please give us a call! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
We would be happy to look into your GoodRx Care appointments or issue a refund as a part of out 100% Satisfaction Guarantee. For GoodRx Care assistance please reach out to us via our message center, so our team can provide you with assistance. https://goodrx.co/3R1EDOp Please note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.