Susan M.

I'll start by saying that they do stand by their policy, so if you aren't satisfied for any reason you can get up to $500 back. However that $500 limit also stands for orders where the mistake is on their end. I can't do business where a fix to their problem (inaccurate depth measurements indicated on the website, and ambiguous information about optional features) requires the customer to pay even more out of pocket. Customer service people are very nice - but it's clear they can't budge from their policy even if they have some accountability. The product, if the depth worked, would have been very nice.