Tammy S.

ONLINE BUYERS BEWARE! FOR DILLARDS if I could give lower than no stars I would…ABSOLUTELY TERRIBLE, when ordering Doona strollers online from Dillards. I live in Texas and ordered this as a baby shower gift for my daughter in Ohio. The stroller received from Dillards AR Distribution Center was a complete knockoff of the stroller, not a Doona at all. We have a picture of the box that was delivered from FedEx that even shows it's not an Doona! After numerous calls and emails we were basically told it was our issue and to take it up with Doona. This is not a situation of a return because I didn't like the stroller, this is I DIDN'T GET WHAT I SPENT $650 for…the item sent was cheap and worse missing parts! It is clear that Dillards is at fault but they refuse to fix and show no remorse. Clearly the folks in customer service lack training and management avoids communication all together. I will share my personal experience to help others avoid this heartbreak and I will NEVER shop at Dillards again. DOONA on the other hand was amazing - 5+ stars. I shared my story with them and they reached out immediately to apologize for this nightmare. While not their issue, they understand compassion and I appreciated the quick response. I have since ordered the stroller directly from Doona (yes I had to pay double to get the right product, no thanks to Dillards) and am very pleased with the product. Live and learn…I hope this review saves someone making the same mistake this first time grandma went through.