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I ordered 1 pillow and was charged for 4. Immediately called and spoke with a live person to cancel order. This was confirmed by customer service. Next day got email pillows were shipped. Returned pillows and no refund has been received. I have since read that this company does this a lot.
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Dear valued customer,
We want to start by thanking you for bringing this issue to our attention. We are sorry that we did not meet your expectations and apologize for any inconvenience caused. Your feedback is crucial to us, and we take it very seriously. We will use your criticism constructively to enhance our performance and ensure that we provide you with the best possible service.
To help us assist you better, please provide us with the following details:
- The email address you used to make the purchase.
- The bill number.
- Your full name.
If you could also share any additional information about your experience by emailing us at support@derila.com, we would be grateful. This would enable us to better understand the situation and provide you with the appropriate assistance.
We appreciate your patience and understanding and look forward to resolving this issue as soon as possible.
Best regards,
Customer Support at Derila