Trent B.

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep.

I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages

Hello, Thank you for contacting Xnspy Live-Chat support.
Sorry, it is currently not available for iOS devices due to some technical issues.

OK, so I can't use on Iphone now? If so, can you please refund me?

Currently is it not available due to technical issues so it is not.
All details already mentioned on the website you have to check before purchase.

OK, I didn't see this. Does it work with jail broken Iphone?

Sorry but no.

OK, then I'd like to get a refund for my $89 I spent
How do I do this?

If you only want a refund it would be partial refund.

Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site.
I have not even downloaded it as the software does not work.

As i told you currently due to technical issues it is not available which is already mentioned on the website

But when will it be available?

Our dev team is working on it so once it will resolve we will let you know and update you.

Any estimate?

We cannot give you exact time frame about it.

Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim.

You have your right to do but we have to follow our policy and full refund is not the option

Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed.

Is there anything else may I help you with?