Thomas H.

This is the 1st company I've ever seen or heard of that did not have even one favorable review. In my case they somehow got my name and info and I next found they were getting reay to s end me a battery pack. I immediately sent then a message that i did not order any pack from them and surely don't want one., The next thing I know a big box came via fed es. Now I'm a 85 yr old total invalid and my wife is 85 with bad heart and they set this big box by door where we couldn't get in or out. I had a neighbor move it inside house whereit's set in our road for over 2 months now. I next found they had withdrawn $238 out of our account at the bank. I've filled for help several times with paypal to get my money back and so far have not succedded as they find some way to eliminate the complaint. I've finally got pay pal to suspend their account but to get my money back,. I have to hire someone to take this heavy box back to post office and then supposedly I'll get my money back. As I originally stated this is the 1st company I've ever seen that did not have even one good review. Their name again is Monster scooter parts and they also do business as Alvery or something like that. If you ever come across their info, stay way away as they are out and out dishonest and full of one scam after another.

I ordered a product from this company on 3/10 and within 5 minutes of order received email stating item was on back order so immediately canceled this order as it was something i needed now. Then sent message requesting proof of cancellation and all I would get is message item was to be shipped. Requests were made 3/11-3/12-3/13-3/14 and every time got standard message item was to be shipped. Everytime they refused to acknowledge cancellation/ Then on 3/15 when I again requested this, I got message item had been shipped on 3/14 and would be delivered today. So I had to go thru the nuisance of having UPS return item, contacting my bank to make sure they didn't pay for same and then contacting Paypal to also tell them not to pay anything to this company and they should investigate this companies business dealings as internet is full of complaints against them. No one should ever deal with this company from what I see.

If you need a phone, I'd recommend any place other than this. Horrible rude customer service. They could not find my order number after my never receiving a receipt. Item had supposedly been shipped via Fed Ex yet Fed Ex says item appeared to be in their system for a couple of days then disappeared. All points show it was never shipped. Tried to get help from customer service but after being put on hold for nearly half an hour, was rudely dismissed and told to wait a few days.