Tippy J.

The production times listed on the site are not accurate. Takes well over a month before blinds ship and if you call customer service, be prepared to be on hold for over 40 minutes. I can't rate the product because I'm still waiting over a month after placing my order. Also, they charge your credit card immediately when order is placed, not when product ships. I gave two stars because once I spoke to customer service, the representative was nice and apologetic, but seriously, I just want my blinds that I paid for 5 weeks ago.

Dormco charges extra for "expedited" delivery but the items do not deliver within the expedited delivery window. If you want to return something because it didn't deliver in time, you're stuck paying return shipping charges on bulky items made from heavy MDF particle board that costs a fortune to ship back. Dormco won't honor delivery window timeframe and basically just tells you, "that's your problem." I would never shop here again. Zero stars.